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CONFIDENTIALITY NOTE

By accessing and entering the OAV analytics data page, you acknowledge and agree to the following terms and conditions concerning the confidentiality of the information, product and service drawings, and files contained within.

  1. Confidential Information: You acknowledge that all information, drawings, files, and documents relating to OAV Air Bearing's products and services (the "Confidential Information") accessed or viewed on the Website are the exclusive property of OAV Air Bearing and are considered proprietary and confidential.

  2. Limited Access: Access to the Confidential Information is granted solely for the purpose of conducting business with OAV Air Bearing or evaluating OAV Air Bearing's products and services for potential collaboration. Any other use or disclosure of the Confidential Information is strictly prohibited.

  3. Non-Disclosure: You agree not to disclose, reproduce, copy, or distribute the Confidential Information to any third party without the prior written consent of OAV Air Bearing. You further agree to take all reasonable steps to protect and maintain the confidentiality of the Confidential Information and to prevent unauthorized access, disclosure, or use.

  4. Return or Destruction of Confidential Information: Upon the request of OAV Air Bearing, or at the termination of your access to the Website, you agree to promptly return or destroy all Confidential Information in your possession, including any copies or reproductions, and to certify in writing that such Confidential Information has been returned or destroyed.

  5. Liability: You understand that any unauthorized use, disclosure, or distribution of the Confidential Information may cause significant harm to OAV Air Bearing, and you agree to be held liable for any damages, losses, or expenses incurred by OAV Air Bearing as a result of any unauthorized use or disclosure of the Confidential Information.

By clicking "Accept" where need it or accessing any portion of the Website, you agree to be bound by the terms and conditions set forth in this Confidentiality Note. If you do not agree to these terms and conditions, do not access or use the Website or any Confidential Information contained therein.

SHIPPING

All orders are subject to verification before shipment. We work hard to ensure that the products listed on our website are in-stock and immediately available, but occasionally unexpected backorders may occur. In this case, backorders will be shipped as soon as they become available at no extra cost to you. You will be notified about backordered items within 48 hours and will have the option to cancel the item. We make every effort to ship all in-stock items within 2-3 days after your order is placed, excluding holidays. After your order has been shipped, you will receive an e-mail shipping confirmation that may include any applicable tracking numbers. We ship via UPS unless otherwise requested. Please allow 7-10 business days in transit for delivery. Please note that days in transit begin on the next business day following shipping confirmation. All delivery times are estimates, and while we do everything in our power to ensure you receive your purchase in a timely manner, we

cannot guarantee a specific arrival date. Please keep this in mind if time is critical. Shipping fees are not refundable. Please remember that you are responsible for return shipping. See our Return Policy page for more information about shipping costs for returns and exchanges.

 

ERRORS OR DAMAGES

In the unlikely event that we have inadvertently sent you a faulty air bearing or you have received damaged goods, please notify us immediately. We will reimburse you the cost of returning the package to us and will not charge you for the shipping cost of repair or replacement goods.If we find the product has been tampered with and you still would like the product replaced it will void the warranty and you would have to make a new

purchase.

 

RETURN POLICY

We care about our customer's application and our quality. Our standard policy is (ATO) assemble-to-order policy. Air Bearings are a highly precise product - returned items must be disassembled for complete & full inspection, and then reassembled. For that reason, standard items return 80% restocking fee apply, and there is no return on custom items. Returns are only accepted in the event of material or workmanship defect. We will accept returns if you need to return the product to order a replacement that is customized. We will not cover shipping costs on returns that are not due to our error.

 

TICKETING

With any returns on errors, damages, or anything else we will provide you with an RMA and open a ticketing support system where you can follow up at any time by emailing support@oavco.com​ with your RMA in the subject line.
 

OAV Air Bearings

Phone: +1 (609) 454-5340 | email: support@oavco.com

PO Box 7421 Carnegie Center, Princeton, NJ 08543

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